What is outsourcing?

Outsourcing just makes sense! It is where you engage an expert to come to your home to take on the tasks you don’t have time for, which you want an expert to do for you, or when you need an extra pair of hands to make life easier. You can outsource cleaning, cooking, housekeeping, gardening, childcare and more!

What can I outsource at home?

That’s a long list! We recently came up with up with a list of 50 Jobs you can Outsource at home!

What is the difference between a Nanny and a Babysitter?

Nannies provide continuous child care on either a part-time or full-time basis. If you travel for work or work irregular hours then a Nanny may be the best option for consistent child care arrangements.  A Nanny will be alone with your children for longer periods than a babysitter.  Nannies should also undertake tasks directly related to your kids, including planning and preparing meals and healthy snacks, cleaning up (or helping the children to clean up!) their rooms, toys, games, clothes; laundry for the children (including bedding and towels); entertaining them but most importantly ensuring their safety and comfort at all times.

A babysitter is ideal for child care on an occasional basis. Babysitters generally do not provide additional home services such as cleaning or housekeeping. When looking for a babysitter in Melbourne, Sydney, Brisbane, Perth or Canberra, consider their overall personality fit with your family, your budget, and the level of experience you are looking for.  Babysitters are paid by the hour and their rate of pay will depend on their age and level of experience.

How much does it cost to Outsource?

The following rates are indicative hourly rates (which will change depending on the Helper’s qualifications and experience). You will need to negotiate the rate directly with the Helper:

Babysitters $20+

Mother’s Helpers/ Family Helpers $25+

Nannies $25+

Cleaner $25+

Housekeeper $25+

Gardener $25+

Personal carer $30+

Do I need to offer a minimum number of hours?

No. However, it’s good to keep in mind that a set number of hours will provide role certainty and consistency of income for anyone you engage.

What additional costs are there?

None to BaM beyond your concierge membership. You then pay the Helper direct.

Do you guarantee that I will find someone?

BaM does not guarantee that you will find your perfect Helper however we have access to many Helpers and will shortlist the best two Helpers for you to meet.  We also source new Helpers every time we advertise a new role. Why? Because we want to make sure we find the best possible available Helpers.

Is my information provided or can others see it on the website?

BaM makes some information available.  If you are a Helper, the BaM team will be able to view all the information you provided us.  If you are an Employer, Helpers will be able to see your first name, postcode and job ad only.  BaM will not display your surname, home address, email address or contact numbers. Read our Privacy Statement and Terms & Conditions for more information.

What is a police check?

This is standard process that many employers use to screen potential employees.  Getting a police check requires going through a process of providing personal details and identification in order to request a full national Criminal History Background Check and report of outcome.

Can I qualify for the child care government rebate?

Parents who employ a Nanny for in-home care may be able to claim a government rebate for Registered Care, if the carer is registered with the Department of Human Services and families meet eligibility requirements. For more information, please visit http://www.humanservices.gov.au/customer/services/centrelink/child-care-benefit

What are my employment obligations?

As an employer you must abide by all employment related laws, including minimum wage laws, payment of superannuation, leave, and PAYG tax. For more information please visit Fair Work Australia, http://www.fairwork.gov.au/

Why should I outsource at home?

Time is precious, so it makes sense to outsource the jobs you don’t want to do, can’t do, or which an expert can do for you at a cheaper rate than your own time is worth.

What is the difference between a Nanny and a Mother's Helper/ Family Helper?

The role of a Nanny is primarily to care for your children’s safety, wellbeing and entertainment while a Mother’s Helper / Family Helper also assist you in the home with a variety of tasks including cooking, light cleaning and managing your laundry. A Mother’s Helper/ Family Helper is like having an extra pair of hands.

What is the difference between a Nanny and an au pair?

An au pair usually comes to stay with a family, generally for a cultural exchange, and will work for the family in exchange for food, board and an hourly or weekly allowance. Au pairs may not have extensive childcare experience and don’t generally make a career out of childcare work as Nannies do.

Is it safe to have someone in my house?

This is ultimately a decision you need to make. There are steps you can take to assist – for example – conduct face to face interviews; complete reference checks; complete background checks (for example Police and WWC checks); sight identification documents such as driver’s license and / or passport; sight formal qualifications. If something doesn’t feel right or you don’t feel comfortable with the person in front of you, then don’t employ them.

Can I find someone to do everything for me?

So many BaM Members ask this question! And yes BaM has been able to find housekeepers who clean windows, nannies who iron and cleaners who babysit!  If you have specific requirements then let us know.

Is BaM an agency?

No. BaM is a service that helps connect you with terrific Helpers. We are not an agency, we do not employ any of the Helpers, nor do we take any commission from their wages, charge any overheads, commissions, cancellations or other fees.

Do I have to pay for the services through BaM or give you my financial details?

At BaM we take the security of your personal information very seriously.  BaM takes appropriate, industry-standard measures to ensure that we provide a safe and secure community. We’ve put safeguards in place to ensure that our servers are secure and we continuously monitor our servers for intrusion attempts. Your billing details are not stored by BaM. The server that your billing details are collected on uses 2048 bit ready encryption technology to protect the information while in transit via the internet.

What are BaM's minimum requirements when you search for a Helper?

All Helpers must be 18 years or older; eligible to work in Australia; have a Police Check (and if relevant to the role, a Working With Children Check or equivalent); and provide two referees for telephone contact.

What is a Working With Children card / check?

The Working with Children Check (or equivalent) assists in ensuring that people who work with, or care for, children are subject to a Government regulated screening process.  Each state has their own process which can be completed online.  This is a minimum requirement for any of our nannies, babysitters or mother’s helpers.  

Can I tax deduct childcare?

As a general rule in home childcare is not tax deductible however, with any taxation enquiry you should seek professional advice.

Should a Helper have insurance?

If a Helper has an ABN (is registered as a business), they may have their own liability insurance.  As an Employer you may have certain liabilities for employing someone in your home – you should check with your insurance provider for public liability cover.  You may also need to assess if WorkCover insurance should be paid for your Helper.  For more information visit the WorkCover scheme relevant to your state by searching for the “WorkCover” authority on your state.